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Terms & Conditions

1. Introduction

The jcApotecari website and all the services available through it are governed by our general conditions of use and purchase (hereinafter, "CG"). Before placing your order at jcApotecari we recommend that you read our CG carefully. We also recommend that you keep a copy of our GC for reference.

Although they don't usually change, we can update our CG. Therefore, it is advisable to read our GC and review them from time to time. If you do not agree with our GC, then you should stop using our website. Any changes made after your purchase will not affect your order except when it is due to the implementation of new laws.

2. Information of the owner of the website

jcApotecari is the trade name of the Mercantile Company JCA APOTECARI, S.L., domiciled at Calle Mayor de Sarriá, 96, 08017, Barcelona and CIF B64604911, registered in the Mercantile Registry of Barcelona, ​​Volume 39750 Folio 159 Sheet B 353573, with telephone 93 205 87 34 and email address

3. Privacy and protection of your data

The information or personal data that you provide us will be treated in accordance with the provisions of our Privacy Policy. By using the website, you consent to the processing of said information and data, and you agree that the information or data you provide us with is true and corresponds to reality. Please read carefully the Privacy Policy of jcApotecari, which you can access through the following link.

4. How to buy?

4.1. Through the website

It is not necessary to register to buy on our website. You can buy as a guest user. You just have to choose the item you want and add it to the basket. Next, you must fill in the form with your personal information so that we can make the shipment, as well as select the payment method you prefer.

You can also place your orders more comfortably by identifying yourself as a registered user by entering your access credentials. In this way, you will have access to specific functionalities of the user area such as:

  • Review your previous orders.
  • Add your favorite products to your wish list.
  • Save your shipping addresses.
  • Manage your account information, modify your address book and email preferences.

All the products on the Web have a detailed file, which includes a description and image, as well as the available sizes. From jcApotecari we check daily that all the products that appear on the Web are available. However, sometimes there is an exceptional demand for certain items, and we are forced to delay shipping until we have stock again. Customers will be notified of this eventuality, but we cannot be held responsible for delays or delays attributable to the manufacturer.

4.2. By phone

If it is more comfortable for you, you can also make the purchase by phone. To do this, you just have to choose the product you want and call us at the jcApotecari contact number (93 205 87 34)

After indicating your personal information so that we can make the shipment, we will ask you to make the payment, once we have verified its receipt, we will send the product to the destination that you have indicated.

In both cases we will send you the details of your order to the email address that you indicate. Keep in mind that, if you make purchases by phone, you also have the right to make returns as detailed in point 10 of these General Conditions.

5. Prices

The sales prices indicated on the website are shown in euros and include the corresponding VAT. jcApotecari reserves the right to modify its prices at any time. However, we promise to apply the rates in force indicated on the website at the time of making your purchase unless there is a manifest error in the price.

6. Shipping costs and delivery times

The amount of the shipping costs and the time to get the product to you depends on where you ask us to send your order. The following table details the amount and delivery time associated with the destination:

Destination: Iberian Peninsula (Spain and Portugal)

  • Delivery time*: from 1 to 2 working days.
  • Amount: €5.60 - FREE on orders over €50

Destination: Balearic Islands

  • Delivery time*: 2 to 3 business days.
  • Amount: €5.60 - FREE on orders over €50

Destination: Europe**

  • Delivery time*: 2 to 3 business days.
  • Amount: €9.90 - FREE on orders over €200

Destination: Other destinations

  • Delivery time*: Consult
  • Amount: Consult

* Delivery times are based on orders placed before 3:00 p.m. from Monday to Friday. Saturday, Sunday and holidays excluded.

** Austria, Belgium, Germany, Denmark, Finland, France, United Kingdom, Greece, Ireland, Italy, Luxembourg, Monaco, the Netherlands, Portugal, Sweden, Vatican.

For inquiries about shipments to other destinations not included in our table, you can contact us by phone (93 205 87 34) or email

7. Methods of payment

For purchases made through the web, we accept Visa, Mastercard, American Express and Paypal cards as means of payment. You can also use any means of payment that is clearly announced on our website.

By entering the payment details, the user confirms that the credit or debit card is his or has been authorized by the cardholder. After making the payment, the card issuer will verify the identity of the user as well as the payment authorization. If your card issuer refuses to authorize payment to jcApotecari, we will not be responsible for any delay or non-delivery.

We care about ensuring the security of our website. All credit/debit card transactions are processed using a payment gateway that encrypts your card details in a secure environment.

8. Taxes

If you ask us to deliver the products in Spain, the order will be subject to the corresponding rate in accordance with the Value Added Tax Law (VAT).

9. Warranty

As long as you act as a consumer and user, we offer you a 2-year warranty period, during which we will be responsible for any lack of conformity, with the limits established in the applicable regulations.

10. Returns

10.1. Right of withdrawal

a) Recognition and limitations

Current regulations recognize the right to return a product within 14 days without the need for justification.

However, the Law excludes this right when the products purchased fall within one of these categories:

  • Personalized products or made to measure or on request.
  • Those that, once unsealed, are not suitable for return for reasons of health and hygiene or because they have been inextricably mixed with other products.

Consequently, and given the nature of the products offered by jcApotecari, we ask that if you intend to return a product, do not unseal the purchased goods or, otherwise, we could reject your request.

For those products that do not respond to the previous categories, you can return your products as long as they are in the same conditions in which you received them.

No refund will be made if the product has been used beyond its mere opening, of products that are not in the same condition in which they were delivered, unsealed, or that have suffered any damage. Likewise, to return the product it is necessary that you do so including all its original packaging, instructions and other documents that accompany it.

b) Term and form

The return period expires 14 calendar days from the day that you or a third party on your behalf, and other than the carrier, acquired material possession of the products.

To return your products, you can contact us (by calling 93 205 87 34) or by email

c) Effects

We will refund the value of the returned products (taxes included) within a maximum period of 14 calendar days from the date on which we receive the products and have verified that they are in their original condition.

jcApotecari does not cover return costs. Therefore, unless you make the return in our physical store in Barcelona, ​​you must assume the direct cost of returning the goods.

To make the refund of the payment, we will use the same means of payment that you used for the initial transaction unless you indicate otherwise.

In the event that you have paid the shipping costs (shipping costs paid by the customer modality), the amount to be returned will be the amount you have paid for the returned products.

In the event that the shipping costs have been paid by jcApotecari (free shipping costs modality), the amount to be returned will be the result of the amount of the returned products minus the corresponding shipping costs (for example, 5.60 Euros in deliveries standard in the Peninsula).

10.2. Return of defective or erroneous products

The articles offered in our store are endorsed by important commercial firms. Offering the highest quality and the best guarantee is our commitment to our customers.

In the event that you consider that the product you have received does not match its original quality due to being wrong or defective, you can contact us by phone (93 205 87 34) or email, detailing the order reference. and the damage suffered by the product to be returned.

You can return the product at the jcApotecari physical store or by delivering it to our transport company, who will pick up the order. To the address that you have indicated.

Once we have received the product to be returned, we will examine it according to your request, and we will notify you if the refund or replacement of the product is appropriate, if any.

We will refund or replace the item as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the nonconforming item is appropriate.

You will receive the amount in the same means of payment that you used to pay for the purchase, including the delivery costs incurred to deliver the item (unless these had been supported by jcApotecari in application of the free shipping modality) and the costs of the return.

11. Modifications

jcApotecari reserves the right to modify these General Conditions due to a legislative or jurisprudential change or in accordance with its criteria or business practice. For any questions or clarification you can contact us at

12. Intellectual property

All the content of the web (illustrations, texts, denominations, brands, images, videos) is the property of jcApotecari, or its collaborators. Any partial or total reproduction of the content through any procedure and on any support is subject to prior and express authorization from jcApotecari. All information, content or files on the website are protected by Spanish and international intellectual and industrial property laws.

The reproduction, distribution and public communication, including the way in which it is made available, of all or part of the contents of this website, for any purpose, on any medium and by any technical means, without the authorization, are expressly prohibited. by jcApotecari.

13. Conflict resolution

All issues that arise between jcApotecari and the user regarding the interpretation, compliance and validity of these General Conditions will be governed by their own clauses and, in what is not provided for in them, in accordance with Spanish legislation, expressly submitting the parties to the jurisdiction of the Courts and Tribunals of the domicile of jcApotecari.

The rights recognized by current regulations are protected in the event that the contracting party is a consumer.