General Conditions
1. Introduction
The jcApotecari website and all services available through it are governed by our general terms and conditions of use and purchase (hereinafter, "GC"). Before placing your order with jcApotecari, we recommend that you read our GC carefully. We also recommend that you keep a copy of our GC for your reference.
Although they don't change frequently, we may update our Terms and Conditions. Therefore, it's recommended that you read and review our Terms and Conditions from time to time. If you don't agree with our Terms and Conditions, you should stop using our website. Any changes made after your purchase will not affect your order, except when the change is due to the implementation of new laws.
2. Information about the owner of the website www.jcapotecari.com
jcApotecari is the commercial name of the Mercantile Company JCA APOTECARI, SL, with registered office at Calle Mayor de Sarriá, 96, 08017, Barcelona and CIF B64604911, registered in the Mercantile Registry of Barcelona, Volume 39750 Folio 159 Sheet B 353573, with telephone number 93 205 87 34 and email address contacte@jcapotecari.com
3. Privacy and protection of your data
The information or personal data you provide will be processed in accordance with our Privacy Policy. By using the website, you consent to the processing of such information and data, and you agree that the information or data you provide is true and accurate. Please carefully read jcApotecari's Privacy Policy, which you can access through the following link: link .
4. How to buy?
4.1. Through the website
You don't need to register to purchase on our website. You can purchase as a guest. Simply select the item you want and add it to your cart. Next, you'll need to fill out the form with your personal information so we can process the shipment, and you'll also need to select your preferred payment method.
You can also place your orders more conveniently by logging in as a registered user and entering your login credentials. This will give you access to specific user area features such as:
- Review your previous orders.
- Add your favorite products to your wish list.
- Save your shipping addresses.
- Manage your account information, modify your address book, and edit your email preferences.
All products on the website have a detailed product information sheet, including a description and image, as well as available sizes. At jcApotecari, we check daily that all products listed on the website are available. However, occasionally there is exceptional demand for certain items, and we are forced to delay shipping until stock is back in stock. Customers will be notified of this eventuality, but we cannot be held responsible for any delays or delays attributable to the manufacturer.
4.2. By phone
If you find it more convenient, you can also make your purchase by phone. Simply choose the product you want and call us at jcApotecari's contact number (93 205 87 34).
After providing your personal information so we can process the shipment, we'll ask you to make the payment. Once we've verified receipt, we'll send the product to the destination you've indicated.
In both cases, we will send the details of your order to the email address you provide.
Please note that if you make purchases by phone, you also have the right to return items as detailed in section 10 of these General Conditions.
5. Prices
The sales prices indicated on the website are shown in euros and include the corresponding VAT. jcApotecari reserves the right to modify its prices at any time. However, we undertake to apply the current rates indicated on the website at the time of your purchase unless there is a clear error in the price.
6. Shipping costs and delivery times
The shipping costs and delivery time depend on where you order your order. The following table details the cost and delivery time associated with each destination:
* Delivery times are based on orders placed before 3 p.m. Monday through Friday. Saturdays, Sundays, and holidays are excluded.
** Austria, Belgium, Germany, Denmark, Finland, France, United Kingdom, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Sweden, Vatican.
For inquiries about shipments to other destinations not included in our table, you can contact us by phone (93 205 87 34) or email. orders@jcapotecari.com
7. Payment methods
For purchases made online, we accept Visa, Mastercard, American Express, and PayPal. You can also use any payment method clearly stated on our website.
By entering payment details, the user confirms that the credit or debit card is theirs or that they have been authorized by the cardholder. After making the payment, the card issuer will verify the user's identity and payment authorization. If your card issuer refuses to authorize payment to jcApotecari, we will not be liable for any delays or non-delivery.
We take great care to ensure the security of our website. All credit/debit card transactions are processed using a payment gateway that encrypts your card details in a secure environment.
8. Taxes
If you ask us to deliver the products in Spain, the order will be subject to the applicable rate in accordance with the Value Added Tax (VAT) Law.
9. Warranty
As long as you act as a consumer and user, we offer a two-year warranty period, during which time we will be responsible for any lack of conformity, within the limits established by applicable regulations.
10. Returns
10.1. Right of withdrawal
a) Recognition and limitations
Current regulations recognize the right to return a product within 14 days without justification.
However, the Law excludes this right when the products purchased fall into any of these categories:
- Customized or made-to-measure products or those made to order.
- Those that, once unsealed, are not suitable for return for health and hygiene reasons or because they have been inextricably mixed with other products.
Therefore, given the nature of the products offered by jcApotecari, we ask that if you intend to return a product, you do not unseal the purchased goods, otherwise, we may reject your request.
For products that do not fit into the above categories, you may return them as long as they are in the same condition as when you received them.
No refund will be issued if the product has been used beyond its initial opening, is not in the same condition as when it was delivered, is unsealed, or has been damaged in any way. Furthermore, when returning a product, please include all original packaging, instructions, and any accompanying documents.
b) Term and form
The return period expires 14 calendar days from the day you or a third party on your behalf, other than the carrier, acquired physical possession of the products.
We attach a form by clicking here
To return your products, you can contact us (by calling 93 205 87 34) or by email orders@jcapotecari.com
c) Effects
We will refund the value of the returned products (including taxes) within a maximum of 14 calendar days from the date we receive the products and have verified that they are in their original condition.
jcApotecari does not cover return shipping costs. Therefore, unless you return the goods to our physical store in Barcelona, you will be responsible for the direct cost of returning them.
To refund your payment, we will use the same payment method you used for the initial transaction unless you tell us otherwise.
If you paid the shipping costs (customer-paid shipping costs), the refund will be the amount you paid for the returned products.
If shipping costs were paid by jcApotecari (free shipping), the refund will be the equivalent of the returned products less the applicable shipping costs (for example, €5.60 for standard deliveries within the Iberian Peninsula).
10.2. Return of defective or incorrect products
The items offered in our store are endorsed by leading commercial brands. Offering the highest quality and the best guarantee is our commitment to our customers.
If you believe that the product you have received does not conform to its original quality due to being erroneous or defective, you can contact us by phone (93 205 87 34) or email. orders@jcapotecari.com , detailing the order reference and the damage suffered by the product to be returned.
You can return the product to the jcApotecari physical store or by handing it over to our shipping company, who will pick it up at the address you provided.
Once we have received the returned product, we will examine it according to your request and inform you whether a refund or replacement is appropriate.
We will refund or replace the item as soon as possible and, in any case, within 14 days of the date we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.
You will receive the amount using the same payment method you used to pay for the purchase, including the delivery costs incurred to deliver the item (unless these were borne by jcApotecari under the free shipping option) and the return costs.
11. Modifications
jcApotecari reserves the right to modify these General Conditions due to legislative or jurisprudential changes, or in accordance with its own criteria or business practice. For any questions or clarifications, please contact us at the following address: contacte@jcapotecari.com
12. Intellectual property
All website content (illustrations, text, names, brands, images, videos) is the property of jcApotecari or its collaborators. Any partial or total reproduction of the content by any means and on any medium is subject to prior express authorization from jcApotecari. All information, content, and files on the website are protected by Spanish and international intellectual and industrial property laws.
The reproduction, distribution, and public communication, including making available, of all or part of the contents of this website, for any purpose, on any medium, and by any technical means, without the authorization of jcApotecari, are expressly prohibited.
13. Conflict resolution
All issues arising between jcApotecari and the user relating to the interpretation, compliance and validity of these General Conditions shall be governed by their own clauses and, insofar as they are not provided for, in accordance with Spanish law. The parties expressly submit to the jurisdiction of the Courts and Tribunals of jcApotecari's registered office.
The rights recognized by current regulations are protected if the contracting party is a consumer.
In addition, we remind you that you can access the European Union's online dispute resolution platform by following this link .
14. Billing
You can request invoices for your online or in-store purchases by emailing us at orders@jcapotecari.com
If you prefer, contact us by phone at +34 932 058 734
To expedite invoice issuance, we'll need you to provide your purchase order number and billing information.